WELCOME TO
DFS Incident Reporting System
Empowering consumers | Ensuring Compliance
Report Incident
Track Incident
Contact Support

Frequently asked questions

To log an incident, click on the Report Incident button, choose incident category and fill in the form.

Go to the web portal, Choose track incident then type your incident number and search.

The USSD shortcode for lodging complaints is *7070#

Go to Google playstore, search for DFS Zicta and download

Yes, goto Apple Appstore search for Zicta DFS

Yes, our system is designed for seamless integration. You can report an incident via USSD and easily track its status using the Mobile or web app.